Data & Automation Handling.

1. What our automation does

LaunchPoint Business OS includes an automated assistant that can respond to customer messages on behalf of a business. It answers questions using knowledge content the business has supplied, captures enquiry details, and routes conversations to a human team member when needed.

2. What it does not do

• It does not make binding commitments, contracts or financial decisions on behalf of a business.
• It does not provide legal, medical or financial advice.
• It does not replace a human consultant — it prepares the conversation for one.

3. Grounded responses

Automated replies are generated from the knowledge content and settings configured by the business. Where the assistant does not have an answer, it says so and offers to hand the conversation to a person rather than guessing.

4. Human oversight and handover

Every conversation is visible in the business's shared inbox. A customer can ask for a human at any time, and the business can take over a conversation manually. Handover pauses automated replies for that conversation.

5. What data is processed

• Message content sent to and from the business's messaging channels.
• Contact identifiers such as name and phone number provided by the customer.
• Enquiry details used to create a lead record for follow-up.
• Knowledge content uploaded by the business.

6. Processing partners

Message generation uses third-party language-model infrastructure under contract. Message content is sent to these providers only to generate a reply, and is not used by LaunchPoint to advertise or profile customers.

7. Separation between businesses

Each business's conversations, knowledge, leads and settings are isolated to that business's workspace. One client cannot access another client's data.

8. Retention and access

Conversation and lead data is retained for the business to service the relationship, subject to our Privacy Policy. Customers may request access, correction or deletion of their personal information by emailing hello@launchpointcon.co.za.

9. Questions

Email hello@launchpointcon.co.za for any question about how automation is used in our platform.